Returns

EASY RETURN

GRIMOLDIWATCHES to offer a service ever closer to the customer offers the EASY RETURN service. Did the product received not meet your expectations or does it have manufacturing defects? Fill out the return request, wait for confirmation and ship your watch. Upon receipt of the product following checks by the grimoldiwatches team, the refund will be made by bank transfer, excluding shipping costs incurred during the purchase phase.

HOW TO PROCEED

REGISTERED USER

  1. If you haven't done so yet, log in with your email and password.
  2. Log in to your account, and search for your order in "ORDER HISTORY"
  3. Access the order summary
  4. Click on the "MAKE RETURN" button
  5. Select the product (s) to return
  6. Fill out the return form, indicating the reason for the return, the IBAN code on which to receive the refund by bank transfer and the account holder
  7. Wait for the confirmation email from grimoldiwatches, containing the address to which to send the package
  8. Ship the package

NOT REGISTERED USER

  1. Retrieve the order confirmation email received when placing the order
  2. Click on the link "You can check the status of your order here"
  3. Access the order summary
  4. Click on the "MAKE RETURN" button
  5. Select the product (s) to return
  6. Fill out the return form, indicating the reason for the return, the IBAN code on which to receive the refund by bank transfer and the account holder
  7. Wait for the confirmation email from grimoldiwatches, containing the address to which to send the package
  8. Ship the package

CONDITIONS

It is possible to return one or more items ordered in cases where the product is not to one's liking, or the goods present defects and / or damage. It is possible to start the free return procedure no later than 10 days from receipt of the product The returned items must necessarily be in their original condition, must not show signs of wear and / or use and must be accompanied by the original box or packaging including any accessories. The original boxes of the returned products must not show breakages or signs of damage and must be sent without any type of support (tape, stickers or labels) applied on top, but inserted in an additional wrapping (cardboard or envelope) on which the shipping labels. The refund will be made within 15 days of receipt of the goods in our warehouses. Returns of products with compromised original packaging will not be accepted. Returns of customized products will not be accepted. The returned items will be inspected by Grimoldiwatches which reserves the right to refuse the return based on the above.

IMPORTANT!!

Do not send the goods in any way without having started the return procedure and without having received confirmation from grimoldiwatches